Shasta after continuous prodding finally finished our pool. We will be buying other properties in the future but hiring a different pool company. Nobody has come to work on our cement hole in a week - and we have no updates from them. Really? Were dropping over $100 K counting both pools- this isnt a simple purchase, and we are repeat customers. Lindsey promised two weeks ago that it would be done. So after weeks of zero progress, they finally sent a guy to put a little tile. Our neighbors have been enjoying their pool - because Shasta felt the pressure. We were the nice guys so we were ignored, forgotten - all while we are being charged interest (embedded in mortgage) for something we dont have.
We didnt think it was necessary at the time, being that our first pool was fine.
She called Shasta every day asking for updates. Meanwhile, our neighbor, who moved in 5 weeks after we did, has her completed Shasta Pool. Well its been 5 months and all we have is a cement hole with a little rim of tile and a big mess of a yard. We purchased this house in 2020, they promised 90 day or so turnaround. However, this excuse cannot be the reason they now have horrible service. We understand that supply is low on some things, labor issues etc due to COVID - we get it. The first time we used Shasta Pools was at our old address, 3 years ago.
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